This Returns Policy applies in respect of all products which may be supplied to you as a buyer on www.soukchic.ae (the “Site”) or on our mobile application (together defined as the “Platform”).

The owner and operator of the Platform is Souk chic LLC, a limited liability company registered in the United Arab Emirates (“UAE”), with its office located at Business Bay, Sobha Ivory 2, Second Floor, Dubai in the UAE (“we”, “our” or “us”).

Soukchic offers returns for eligible products purchased on the Platform subject to the terms of this Returns Policy.

Eligible products may be determined using the table below. Products that are not eligible for return cannot be returned under any circumstances.

Products which are not eligible for return for which you do not have a right to return, replace or exchange include the following:

Products which may be eligible for return subject to their condition include the following:

Products which are eligible for return may only be returned to us within seven (7) days of receipt. If you have not contacted us to arrange a return within seven (7) days of receiving the product, you will not longer be permitted to return the product.

Return process for eligible products

Step 1: Contacting us to arrange a return. You may contact us through email, social media or chat on the Site.

Step 2: We will send a courier to collect your product from the delivery address. It may take up to one week based on your location for a product to reach us once you return it. We will not accept returns by any other method of delivery or collection.

Step 3: On receipt of your returned product at our fulfilment centre in the UAE, the product will undergo quality checking by our team. This may take up to fourteen (14) business days from receipt of your product.

Step 4: Our team will notify you by email that:

Step 5: If your product has been accepted for return, it may take up to fourteen (14) business days for the refund to get credited to your credit card or your Soukchic wallet.

If the product has not been accepted for return, we will make two (2) attempts to deliver the product back to you. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. You can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be disposed of and the customer won’t be able to request for the delivery of the product again.

Soukchic shall reserve the right to return a product to the customer if the product returned does not meet the required guidelines or conditions as set out in this returns policy. The customer shall not be entitled to any refund if the product is not eligible for return.