1.1 These Buyer Terms set out the terms and conditions on which products are supplied to you as a buyer on www.soukchic.ae (the “Site”) or on our mobile application (together defined as the “Platform”). The owner and operator of the Platform is Souk Chic LLC, a limited liability company registered in the United Arab Emirates (“UAE”), with its office located at Business Bay, Sobha Ivory 2, Second Floor, Dubai in the UAE (“we”, “our” or “us”).

1.2 Please read these terms carefully before you submit your order via the Platform. By placing an order on the Platform, you are agreeing to be bound by these Buyer Terms with immediate effect.

2.1 Supplier. Each product in your order is sold either by us or by the local or international seller that is specified on the Platform.

2.2 Product variance. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

2.3 Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.

2.4 Payment. By placing an order, you authorise us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,

2.5 In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result.

2.6 Cancelling Order. You may cancel your order for any reason at any time prior to the status of your order being changed to “Shipped” on our Site.

2.7 Our Cancellation. We may cancel your order(s) if:

2.8 Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.

3.1 Delivery Costs. The costs of delivery will be as displayed to you on our Site at the time of placing your order.

3.2 Delivery Date. This information will be displayed to you on our Site. Any changes to the delivery date will be notified to you in writing. In any event we will deliver your product to you as soon as reasonably possible.

3.3 Delivery Delays: We are not responsible for delays outside our control. If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

3.4 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery. If, after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we will cancel your order.

3.5 ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.

3.6 Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and you will be solely responsible to pay all fees and customs duties relevant to your purchase. We accept no liability for fees and customs duties for any products available on the Site unless otherwise expressly stated in writing.

3.7 Title to Products. A product will belong to you once we have received payment in full for that product. A product will be your responsibility from the time we deliver the product to the delivery address you have given us.

3.8 Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.

4.1 The table below sets out our conditions for returns:

4.2 Non-returnable Products. You can find full details of products which are not eligible for return in our RETURNS POLICY.

4.3 Contacting us to arrange a return. You may contact us through email, social media or chat on the Platform. A full explanation of our returns process is set out in our RETURNS POLICY.

4.4 Your Refund: Subject always to our RETURNS POLICY:

For delivered products, we will refund to you the product price (including any amount paid for the original shipping fees) in full plus the cost of return:

In all other circumstances where a product is eligible for return in accordance with our RETURNS POLICY, including where you have changed your mind, we will refund the product amount (excluding any amount paid for the original shipping fees) [and you will be charged for the costs of return shipping].

For products which are not delivered to you, you will receive a full refund if you cancel the order under clause 2.6.

4.5 Refund Procedure: you can choose to have a refund by credit/debit card or to your wallet.

4.6 Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment centre and inspected by our team, and the final refund will be received by you as follows:

5.1 You warrant, represent and undertake that:

6.1Nothing in these Buyer Terms shall limit or exclude our liability where it would be unlawful to do so including liability:

6.2 Implied warranties. All express or implied warranties, representations, statements, terms and conditions relating to the Site and any products listed on the Site are excluded to the maximum extent permitted by law.

6.3 Use of the Site. To the maximum extent permitted by law, we hereby expressly disclaim and exclude liability for any damage whatsoever including, without limitation, direct, indirect, special, punitive, incidental or consequential loss or damage incurred by you or any user in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any information or listing posted on the Site, including, without limitation any liability for loss of income or revenue, loss of business, opportunity loss, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind whether or not foreseeable, howsoever arising whether or not caused by a negligent act or omission.

6.4 Business Losses. We are not liable for business losses, loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.5 Liability for Products. We facilitate transactions that are carried out on the Platform to enable you to purchase products from registered sellers. Accordingly, the contract formed at the completion of a sale for all products made available for sale by a registered seller is solely between you and the seller. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller in respect of the purchase of those products.

6.6 In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:

6.7Subject to clause 6.1, if clauses 6.2-6.6 are held to be unenforceable or inapplicable for any reason, then the total liability (including legal fees) applicable to us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Buyer Terms shall be limited to the lesser of, a) the price the product sold for on our Site and its original and return shipping costs; or b) AED 300.

7.1 Governing Law. These Buyer Terms and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (“DIFC”), Dubai, United Arab Emirates.

7.2 Dispute Resolution:

7.3 Third Party Rights. This contract is between you and us. A person who is not a party to these Buyer Terms has no right to enforce any of these terms.

7.4 Our Relationship. Nothing contained in these Buyer Terms will be deemed or construed by the parties or any third party to create the relationship of partnership or joint venture between us and you, it being understood that the parties will at all times remain independent parties contracting for services.

7.5 Assignment. These Buyer Terms will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Buyer Terms or any of your rights or obligations under these Buyer Terms, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.

7.6 Entire Agreement. These Buyer Terms and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Buyer Terms and the documents referred to or incorporated into these Buyer Terms by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.

7.7 Amendment. These Buyer Terms cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Buyer Terms at any time and from time to time. We will post the current version of these Buyer Terms on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Platform and our services following any such change constitutes your agreement to be bound by and its acceptance of these Buyer Terms as so modified.

7.8 Severability. Any waiver by us of any of the provisions of these Buyer Terms will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.

7.9 Waiver. These Buyer Terms cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Buyer Terms at any time and from time to time. We will post the current version of these Buyer Terms on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Platform and our services following any such change constitutes your agreement to be bound by and its acceptance of these Buyer Terms as so modified.

7.10 Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Platform.