Welcome to Soukchic
References to "user" or "you" (or similar) are references to you as an individual or legal entity as the case may be.
1) How do I enable push notification on my Soukchic app?
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
For delivered products, we will refund to you the product price (including any amount paid for the original shipping fees) in full plus the cost of return:
2) About Our Site
The Site is an e-commerce platform that allows enterprise users to offer and sell products, and individuals and enterprise entities to buy products.
We reserve the right to introduce new Services and update or withdraw any of the Services, in our sole discretion, and we will not be liable to you for exercising this discretion.
3) Eligibility And Registration Requirements
3.1 You are eligible to register as a buyer or seller and benefit from the Services if you meet the following eligibility criteria:
a. for buyers:
(i) you are above the legal age for purchasing products in your country of residence; and
(ii) you are able to provide an address in the UAE for delivery of products.
b. for sellers:
(i) you are a legal entity duly registered in your jurisdiction;
(ii) you have a current trade licence;
(iii) you provide proof of authorisation for the individual who will be registering and using the Site;
(iv) you provide identification for the authorised person;
(v) you can provide supporting bank details; and
(vi) you acknowledge and agree that for certain product categories, additional requirements might be applicable.
3.2 In order to register to the Site, you will need to provide us with certain information. Your registration to the Site may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.
3.3 Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination in accordance with our policies, including breach of our acceptable use policy as set out in 6. ACCEPTABLE USE below.
4) Site Disclaimer
4.1 We are providing the Site on an ‘as is’ basis and make no representations or warranties of any kind with respect to the Site or its contents and we disclaim all such representations and warranties. We are not responsible to you or anybody else for any loss incurred in relation to your use of this Site. Your use of this Site is at your own risk.
4.2 We do not warrant that your use of the Site will be uninterrupted or free from defects and viruses or that the information provided will be current. We are not liable to you or anyone else if your computer system is in any way damaged or affected by your use of this Site.
5) Site Availability
5.1 We may update and change our Site from time to time.
5.2 We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
6) Acceptable Use
6.2 Prohibited uses
You may use our Site only for lawful purposes. You may not use our Site:
(a) In any way that breaches any applicable local, national or international law or regulation.
(b) In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
(c) For the purpose of harming or attempting to harm minors in any way.
(d) To bully, insult, intimidate or humiliate any person.
(e) To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as may be published on our Site from time to time.
(f) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
(g) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
(i) Not to access without authority, interfere with, damage or disrupt: effect.
(i) any part of our Site;
(ii) any equipment or network on which our Site is stored;
(iii) any software used in the provision of our Site; or
(iV) any equipment or network or software owned or used by any third party.
6.3 Our obligations & limitation of liability
6.4 Content standards
These content standards apply to any and all material (including written content and images), wholly or in part, which you contribute to our Site (“Contribution”), and to any interactive services associated with it.
The Company will determine, in its sole discretion, whether a Contribution breaches the Content Standards.
A Contribution must not:
(a) Be false or misleading.
(b) Be defamatory of any person.
(c) Be obscene, offensive, hateful or inflammatory.
(d) Bully, insult, intimidate or humiliate.
(e) Promote sexually explicit material.
(f) Include child sexual abuse material.
(g) Promote violence.
(h) Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
(i) Infringe any copyright, database right or trade mark of any other person.
(j) Be likely to deceive any person.
(k) Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
(l) Promote any illegal content or activity.
(m) Be in contempt of court.
(n) Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
(o) Be likely to harass, upset, embarrass, alarm or annoy any other person.
(p) Impersonate any person or misrepresent your identity or affiliation with any person.
(q) Give the impression that the Contribution emanates from the Company, if this is not the case.
(r) Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
(s) Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
(t) Contain any advertising or promote any services or web links to other websites.
6.5 Breach of our policies on acceptable use
(a) Immediate, temporary or permanent suspension or withdrawal of your right to use our Site.
(b) Immediate, temporary or permanent removal of any Contribution uploaded by you to our Site.
(c) Issue of a warning to you.
(d) Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
(e) Further legal action against you.
(f) Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
6.6 We exclude our liability for all action we may take in response to breaches of our acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we deem appropriate.
7) Use Of Material On Our Site
7.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
7.2 You may view the Site and electronically copy or print hard copies or parts of the Site for your personal, non-commercial use only. You may not distribute, reproduce, sell, lease, rent, sub license, encumber, display, publish or otherwise commercialize any aspect of the Site or its content.
7.3 You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
8) Reliance On Information On This Site
8.1 The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
8.2 Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
9) Linked Websites
9.1 Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
9.2 We have no control over the contents of those sites or resources.
10) User-Generated Content
10.1 This Site may include information and materials uploaded by other users of the Site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.
11) Site Security
11.1 We are not responsible for viruses and you must not introduce them.
11.2 We do not guarantee that our Site will be secure or free from bugs or viruses.
11.3 You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
11.4 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. In the event of such a breach, your right to use our Site will cease immediately.
12) Uploading Content
12.1 Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with our content standards and you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Our content standards are as set out in 6. ACCEPTABLE USE above.
12.2 Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our Site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
12.3 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.
12.4 We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with our content standards, is in violation of any Applicable Law or otherwise in our sole discretion.
13.2 Cookies are pieces of information which include a unique reference code that a Site transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor traffic on the Site or within electronic communications.
14) Use Of Your Personal Information
14.1 We respect your privacy and are committed to protecting your information, including your personal data.
15) Transfer Of The Contract
15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16) Governing Law & Dispute Resolution
1.1 These Buyer Terms set out the terms and conditions on which products are supplied to you as a buyer on www.soukchic.ae (the “Site”) or on our mobile application (together defined as the “Platform”). The owner and operator of the Platform is Souk Chic LLC, a limited liability company registered in the United Arab Emirates (“UAE”), with its office located at Business Bay, Sobha Ivory 2, Second Floor, Dubai in the UAE (“we”, “our” or “us”).
1.2 Please read these terms carefully before you submit your order via the Platform. By placing an order on the Platform, you are agreeing to be bound by these Buyer Terms with immediate effect.
2) Order Acceptance
2.1 Supplier. Each product in your order is sold either by us or by the local or international seller that is specified on the Platform.
2.2 Product variance. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
2.3 Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
2.4 Payment. By placing an order, you authorise us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
a. credit/debit card; or
b. via your wallet; Please note that cash payments are not accepted on our Platform.
2.5 In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
2.6 Cancelling Order. You may cancel your order for any reason at any time prior to the status of your order being changed to “Shipped” on our Site.
2.7 Our Cancellation. We may cancel your order(s) if:
a. you do not make any payment to us when it is due;
b. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
c. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
d. you attempt to bulk or multi-order purchase in accordance with clause 2.8, below.
e. order(s) not being capable of fulfilled due to product(s) not being available, including where products are required to be changed or are no longer available due to changes in relevant laws and regulatory requirements.
2.8 Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.
3) Delivery Of Your Order
3.1 Delivery Costs. The costs of delivery will be as displayed to you on our Site at the time of placing your order.
3.2 Delivery Date. This information will be displayed to you on our Site. Any changes to the delivery date will be notified to you in writing. In any event we will deliver your product to you as soon as reasonably possible.
3.3 Delivery Delays: We are not responsible for delays outside our control. If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
3.4 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery. If, after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we will cancel your order.
3.5 ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
3.6 Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and you will be solely responsible to pay all fees and customs duties relevant to your purchase. We accept no liability for fees and customs duties for any products available on the Site unless otherwise expressly stated in writing.
3.7 Title to Products. A product will belong to you once we have received payment in full for that product. A product will be your responsibility from the time we deliver the product to the delivery address you have given us.
3.8 Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
4.1 The table below sets out our conditions for returns:
|Return||Return (Possibility)||Return Condition|
|You have received a wrong product;||Yes||Product is unused, in original unbroken packaging and includes all tags.|
|You have received a product that is not as described on the Platform; or|
|You have received a damaged product.|
|You have changed your mind||Only if the product is eligible for return AND is returned in the condition required for return as set out below.||Please see below|
4.2 Non-returnable Products. You can find full details of products which are not eligible for return in our RETURNS POLICY.
4.3 Contacting us to arrange a return. You may contact us through email, social media or chat on the Platform. A full explanation of our returns process is set out in our RETURNS POLICY.
4.4 Your Refund: Subject always to our RETURNS POLICY:
For delivered products, we will refund to you the product price (including any amount paid for the original shipping fees) in full plus the cost of return:
a.if you have received the wrong product;
b.if you have received a product that is not as described on the Platform;
c. you have received a damaged or faulty product; or
d. IV. if the reason for return is due to another error on our side, such as an error in pricing or description or a delay in delivery that is our fault.
In all other circumstances where a product is eligible for return in accordance with our RETURNS POLICY, including where you have changed your mind, we will refund the product amount (excluding any amount paid for the original shipping fees) [and you will be charged for the costs of return shipping].
For products which are not delivered to you, you will receive a full refund if you cancel the order under clause 2.6.
4.5 Refund Procedure: you can choose to have a refund by credit/debit card or to your wallet.
4.6 Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment centre and inspected by our team, and the final refund will be received by you as follows:
a.if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment centre;
b.if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment centre and inspected by our team; or
c.if you have cancelled your order before shipping, an automated refund will be provided back to you within fourteen (14) days.
5) Warranties, Representations & Undertakings
5.1 You warrant, represent and undertake that:
a.You are over the age of 18 (any use of our Site by any person under the age of 18 must be accompanied by a guardian); and
b.you have full power and authority to enter into these Buyer Terms, and make payment in accordance with these Buyer Terms; and
c.if you purchase a product on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Buyer Terms.
6.1Nothing in these Buyer Terms shall limit or exclude our liability where it would be unlawful to do so including liability:
a.for fraud, including fraudulent misrepresentation;
b.for death or personal injury caused by our negligence; or
c. for any other liability that cannot be limited or excluded under applicable law.
6.2 Implied warranties. All express or implied warranties, representations, statements, terms and conditions relating to the Site and any products listed on the Site are excluded to the maximum extent permitted by law.
6.3 Use of the Site. To the maximum extent permitted by law, we hereby expressly disclaim and exclude liability for any damage whatsoever including, without limitation, direct, indirect, special, punitive, incidental or consequential loss or damage incurred by you or any user in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any information or listing posted on the Site, including, without limitation any liability for loss of income or revenue, loss of business, opportunity loss, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind whether or not foreseeable, howsoever arising whether or not caused by a negligent act or omission.
6.4 Business Losses. We are not liable for business losses, loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
6.5 Liability for Products. We facilitate transactions that are carried out on the Platform to enable you to purchase products from registered sellers. Accordingly, the contract formed at the completion of a sale for all products made available for sale by a registered seller is solely between you and the seller. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller in respect of the purchase of those products.
6.6 In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
a.supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or making payment as required;
b.reliance by you on the content or other information provided on the Platform with respect to the product you order;
c.your use of or your inability to use the ordered product;
d.delays or disruptions to our Site or our services;
e.viruses or other malicious software obtained from the use of the ordered product;
f.damage to your hardware device from the use of your ordered product; or
g.your loss of or inability to do business or similar as a result of our inability to deliver the product to you.
6.7Subject to clause 6.1, if clauses 6.2-6.6 are held to be unenforceable or inapplicable for any reason, then the total liability (including legal fees) applicable to us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Buyer Terms shall be limited to the lesser of, a) the price the product sold for on our Site and its original and return shipping costs; or b) AED 300.
7.1 Governing Law. These Buyer Terms and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (“DIFC”), Dubai, United Arab Emirates.
7.2 Dispute Resolution:
a.If you are not satisfied with any products that you have purchased using our Site, you should contact us through email, social media or chat on the Platform.
b.If you are unable to resolve your issue under clause 7.2 (a) within forty-five (45) days of notifying us (in the case of products sold by us) or the seller (in case of third-party products) of your issue, any disputes or claims arising out of or in connection with these Buyer Terms, including any non-contractual rights or obligations arising out of or in connection with these Buyer Terms shall be referred to and finally resolved by the DIFC Courts.
7.3 Third Party Rights. This contract is between you and us. A person who is not a party to these Buyer Terms has no right to enforce any of these terms.
7.4 Our Relationship. Nothing contained in these Buyer Terms will be deemed or construed by the parties or any third party to create the relationship of partnership or joint venture between us and you, it being understood that the parties will at all times remain independent parties contracting for services.
7.5 Assignment. These Buyer Terms will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Buyer Terms or any of your rights or obligations under these Buyer Terms, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
7.6 Entire Agreement. These Buyer Terms and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Buyer Terms and the documents referred to or incorporated into these Buyer Terms by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
7.7 Amendment. These Buyer Terms cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Buyer Terms at any time and from time to time. We will post the current version of these Buyer Terms on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Platform and our services following any such change constitutes your agreement to be bound by and its acceptance of these Buyer Terms as so modified.
7.8 Severability. Any waiver by us of any of the provisions of these Buyer Terms will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
7.9 Waiver. These Buyer Terms cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Buyer Terms at any time and from time to time. We will post the current version of these Buyer Terms on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Platform and our services following any such change constitutes your agreement to be bound by and its acceptance of these Buyer Terms as so modified.
7.10 Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Platform.